If your VirtualHostX serial number isn't working, here are a few quick things to check:
- Capitalization matters. Make sure to copy and paste your serial number and email address from the registration letter you received after purchasing.
- Make sure you're running the latest version. As of October 1, 2015 VHX is currently up to version 6.0. You can download the latest version from here. Your VHX 5.0 serial number will also work with version 6.0 and vice-versa.
- If you have an old 2.0, 3.0, or 4.0 serial number and want to upgrade to version 5.0 or 6.0, you can upgrade here.
- Finally, make sure your internet is working. VirtualHostX checks your serial number online when you register the software.
If you're still having trouble, feel free to get in touch and we'll be happy to help.